Shipping policy

PROCESSING & SHIPPING

Processing Time: 5-7 business days. Up to 7-14 days during epic sales, new drops, or holidays.

Business Days: Monday–Friday (EST), excluding New Year’s Day, Presidents’ Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

Tracking: You’ll get a tracking email once your order ships. Domestic: 1-12 business days. International: up to 30 business days (customs delays not included). 

Pro Tip: Transit times don’t include prep time, so keep an eye on your tracking!

ACCEPTED PAYMENT METHODS

Gift Cards: Register prepaid gift cards to your name/address before checkout. Refunds only to original gift card.

Cancel Orders: Call us at 1-631-755-1080 ASAP. Emails to info@GFUEL.com might not catch us before your order ships! 

INTERNATIONAL ORDERS

Prices in your local currency. We handle VAT, taxes, and duties for most destinations (you’ll know at checkout if you’re responsible).

Canada: We cover VAT/duties based on your province.

No Shipping To: Guatemala, Iceland, Jamaica, Mexico, Morocco, South Africa, or overseas pack-stations. 

INCORRECT ADDRESS

Double-check your address at checkout! We’re not liable for mis-deliveries or carrier redirects you request.

If your package is returned (wrong/incomplete address, unclaimed, etc.), refunds issued only after it’s back at our warehouse (bank processing: 2-8 business days). 

LOST OR STOLEN PACKAGES

Once delivery is confirmed, we’re not responsible for lost, stolen, or damaged packages

Track your order and contact your local post office for help.

Think it’s missing? Submit a Proof of Non-Delivery form (Domestic/International) to info@GFUEL.com.  

For Domestic shipments, please click here for the Proof of Non-Delivery form. 
For International shipments, please click here for the Proof of Non-Delivery form. 

INCORRECT OR DAMAGED ORDERS

Got the wrong item or something’s busted? Tell us within 30 days at info@GFUEL.com with pics of items, damage, packaging, and invoice. We’ll hook you up with options.

Shaker Cups: Warranty doesn’t cover wear, misuse, accidents, odors, or trade show buys.

Questions? Hit us up at info@GFUEL.com or 1-631-755-1080.  

Let’s get you fueled up!