SHIPPING & RETURNS

We process orders Monday - Friday and work to get all your swag out of our warehouse within 10 business days!

Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 10 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!

**Estimated shipping times are provided as a reference. Shipping times may vary based on holidays, launches, preorder availability, etc...

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories.

If you have any further questions related to your delivery, please contact our Customer Care team. 

Free Standard Shipping on orders over $50(!!) with promo code FREESHIP at checkout
*Minimum order value of $50.01 before application of coupon required for free shipping to be applicable.

Shipping offer available for a limited time only. G FUEL® reserves the right to modify or discontinue this promotion at any time.

Please note: We allow one discount code per order. We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

Orders are processed in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency. We do have a currency converter, so be sure to try that out!

VAT, Taxes, and Duties. For orders shipping to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man (UK), Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, we collect VAT, Taxes, and Duties. Such packages are cleared through the Netherlands, and we collect and pay all VAT and duties based on the Netherlands customs regulations. For orders shipping to the United Kingdom, we collect and pay all VAT duties based on the United Kingdom customs regulations.

For orders shipping to Canada, we will collect and pay all VAT and duties based on your region. 

For all other countries, we do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their country’s local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and if duties/tariffs are collected upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.

G FUEL offers tracking and final delivery to the following countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Columbia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Republic Of Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Isle Of Man (UK), Israel, Italy, Japan, Jersey (UK), Republic Of South Korea, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Republic Of Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and Vietnam.

For countries where parcel tracking services are not available, we cannot be held responsible for non delivery.

Note: We cannot ship to: Guatemala, Iceland, Jamaica, Mexico, Russia, South Africa, Ukraine OR ANY OVER SEAS PACK-STATIONS. 

Free Standard Shipping on United Kingdom & Canada orders over $100(!!) with promo code WORLD at checkout
*Minimum order value of $100.01 before application of coupon required for free shipping to be applicable.

Shipping offer available for a limited time only. G FUEL® reserves the right to modify or discontinue this promotion at any time.

Please note: We allow one discount code per order. We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

As soon as your order ships out, you will receive an email with your tracking information. Estimated tracking times are provided by the shipping provider for your order. 

Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.

Because the USPS and DHL estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us, USPS or DHL.

Please be aware; international orders can take up to 30 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier, this is not including possible delay within customs.

Note: Transit times do not include the time taken to prepare your order before shipment!

The shipping address cannot be changed after your order is placed.

If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

If any order that was placed during any sale is returned to us due to an incomplete or unknown address OR packages that are refused/return to sender, the sale used CANNOT be applied to a future order.

During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the sales promotion including Free Shipping promotions.  

If any additional items are added to your order that include a pre-order product – ALL of the items in your order will ship when your pre-order becomes available.

Sonic is now available Worldwide!

See below the available shipping regions:

United States, Algeria, Andorra, Alvania, Austria, Azerbaijan, Bahrain, Belgium, Belarus, Bosnia Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Gibraltar, Iran, Ireland, Israel, Italy, Jordan, Kenya, Kazakhstan, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Malta & Gozo, Monaco, Montenegro, Morocco, Netherlands, Moldova, Nigeria, Norway, Oman, Kosovo, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Syria, Tanzania, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vatican, Yemen

G FUEL stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.

Unfortunately, we cannot take back any open product for any reason due to safety reasons as G FUEL is a consumable product. 

Requirements for a Refund

• Item(s) must be unopened and in its original condition (e.g., G Fuel Tubs, Stick Packs, etc. must be sealed and apparel must be unused)
• Item(s) must be returned in all original packaging and with accessories and paperwork
• Item(s) must be returned using an insured and traceable shipping method
• The product(s) must have been purchased directly from: GFUEL.com
  
• Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2020, the return must be postmarked by January 31, 2020)
  

*** Shipping and handling costs are not eligible for refunds***

Refunds will be issued back to the original form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

We encourage you to call us before returning any product and consult a customer service representative on the eligibility of your order for return or exchange.

If you choose to return your order without consulting a representative and it does not meet all our requirements, a refund will not be issued.

Note: Returns must be postmarked on or before the 30th day following the date of receipt (e.g., if the receipt has a date of January 1, 2021, the return must be postmarked by January 31, 2021)

We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions. 

We strive to pack all your orders perfectly, but let’s face it — human error is inevitable. Things can happen throughout your packages journey.

Please contact us within 48 hours of receiving your products of any error or damages.

We require images be sent to info@GFUEL.com of all items received, the packaging your order arrived in, your invoice, and all visible damages. Once we receive those images, we can help you out!

Shaker Cup Policy - Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), non-standard usage, negligence or items purchased at trade shows.

If you are advised by a G FUEL representative to return your package or any items back to us, please address them as follows:

G FUEL, LLC
Attention: RETURNS
G Fuel, LLC 100 Wireless Blvd
Hauppauge, New York 11788-3955

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.

We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.

If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can give you more information. If there is no longer viable tracking information due to a significant time lapse, we are unable to assist.

If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to info@GFUEL.com.

Please click here for the Proof of Non-Delivery form.

We don’t offer exchanges, if you qualify for a return. You may return your package and place a new order.

We accept just about everything…except cash!

• Amazon Pay
• Apple Pay
• PayPal
• Visa, MasterCard American Express & Discover

**If you are using a Prepaid Gift Card, please make sure to register the card to yourself and your address prior to using it on our website!**
We cannot refund another form of payment if a gift card was used at checkout.

Note: If you are paying with PayPal, Amazon Pay, or Apple Pay, the address, email, and billing information associated with the account will be automatically entered at checkout.

If you would like to cancel your order, please call us at +1 (631) 755-1080. If you choose to email, know that we might not see your email in time and cannot assist once the package has left our warehouse and the order will ship as is.

Although we try to get your G FUEL to you as soon as possible. We know it's hard to wait sometimes.
Orders can be delayed during sales, launches, BOGOs, or USPS recognized holidays. 

Note: Due to the overwhelming demand of USPS and other shipping carriers there can be a delay during shipment as well. 

Occasionally, we bring back fan-favorite flavors for a limited time. Make sure you're subscribed to our newsletter below to get notified when these flavors are brought back or new flavors with a twist to some of our classics.

Keep an eye on our launch calendar for scheduled releases so you don't miss out!

We ship everywhere in the United States, Canada, United Kingdom, and practically everywhere else in the world. The following countries currently do not accept G FUEL packages: Guatemala, Iceland, Jamaica, Mexico, Russia, South Africa, Ukraine OR ANY OVER SEAS PACK-STATIONS.   Not sure if we ship to your country?
Just give us a call at +1 (877) 426-6262 (within the US) or +1 (631) 755-1080 (outside of the US).

If you purchased a pre-order, your entire order will ship within the date range specified on the product page at the time of purchase. 

Please note: If a pre-order item states it will ship during a certain month, it does not mean it will ship the 1st of said month, it will ship on any given date within that month.

You may enter your discount during checkout 

Desktop
On Desktop there will be a field on the right-hand side of your browser to enter your discount code or gift card.


Mobile/App
On your Mobile browser or G FUEL app select the Show order summary on the checkout page to reveal the Discount code/ Gift Card form field.



Note: Discount codes cannot be combined. During BOGO sales discount codes are not applicable on sales items. 

G Fuel offers various Coupon Codes for product discounts and Free Shipping Codes from time to time. To use your Discount Code, after adding the items you wish to purchase to your shopping cart, enter the discount code in the "Discount" field in checkout and hit apply.

Please note: One Discount Code is allowed per order (no stacking codes). Check the disclaimer with the Discount Code for any applicable terms and conditions. Expired codes are not valid. Shipping costs are not included in calculating minimum purchase requirement. Discount Codes are not valid on previous purchases.

You can use your XP points for with a dollar discount on an order or for a rewards redemption. If you choose to use it for a dollar discount, you will find a slider at checkout to choose how much XP you would like to use towards your discount (please note this will count as your order's discount, it cannot be combined with another discount code). Otherwise, you can use the reward page to choose which product you'd like to add to your order, based on your Tier and XP amount.

Purchase of G FUEL® Mini Fridge(s) is “as is” with no returns to G Fuel. TO THE GREATEST EXTENT PERMITTED BY LAW, G FUEL DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

The G FUEL® Mini Fridge(s) comes with a Manufacturer’s Limited Warranty (the “Limited Warranty”) WARRANTY LINK which expires June 26, 2024. In order to pursue a claim under the Limited Warranty, you would need to send:a description of the issue, and pictures to Staples account rep: Connie.Bollinger@staples.com and to sales@aaainnovations.com. The Manufacturer should then open a claim and determine if the damage is under warranty: Warranty Link

This fix may sound simple, but if you push the strainer as far into the shaker base as possible until it is super tight it allows the shaker top to twist onto the shaker threads for a tighter seal – this helps many customers with the same issue! If this fix doesn't work for you, please send images or video of the leaking shaker to info@gfuel.com and we can further assist!